Refund policy

Return & Refund Policy

At Naama, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.

Please note that certain products may not be eligible for return due to hygiene, personal-use, or other applicable reasons.

If your return is approved, we will process your refund or replacement as appropriate. Refund processing times may vary depending on the payment method and circumstances.

For damaged, defective, or incorrect items, please contact us as soon as possible with your order details and supporting photos or videos.